Investigating - Logicmonitor is looking into continued issues with Remote Sessions components. The service is experiencing further stability issues. We are looking into reported issues and assessing potential remediations.
If you encounter any issues please report to our Technical Support team and we will address them as soon as possible.
Sep 23, 2022 - 15:55 CDT
Monitoring - Logicmonitor has applied a change to our Remote Sessions components to alleviate the performance issue we have identified. We are now monitoring the performance and stability of Remote Sessions to confirm no further issues are seen.
If you encounter any issues please report to our Technical Support team and we will address them as soon as possible.
Sep 23, 2022 - 12:27 CDT
Identified - LogicMonitor has uncovered an issue regarding our Remote Sessions components. While the service is currently operating, we have seen some performance issues with respect to its stability. We are aware of these issues and our working towards a permanent solution.
If you are encountering any issues please report to our Technical Support team and we will address them as soon as possible.
Sep 21, 2022 - 15:30 CDT
AMER - EAST Region
Operational
Account Access
Operational
Alert Delivery
Operational
Alert Log and Access
Operational
API
Operational
Collectors
Operational
Forecasting
Operational
Graphing
Operational
Integrations
Operational
LM Cloud
Operational
LogicModule Repository
Operational
NetFlow
Operational
Other
Operational
Remote Sessions
Operational
Reporting
Operational
Technical Support
Operational
Time Series Data Ingestion and Persistence
Operational
Topology Mapping
Operational
AWS ec2-us-east-1
Operational
AMER - WEST Region
Operational
Account Access
Operational
Alert Delivery
Operational
Alert Log and Access
Operational
API
Operational
Collectors
Operational
Forecasting
Operational
Graphing
Operational
Integrations
Operational
LM Cloud
Operational
LogicModule Repository
Operational
NetFlow
Operational
Other
Operational
Remote Sessions
Operational
Reporting
Operational
Technical Support
Operational
Time Series Data Ingestion and Persistence
Operational
Topology Mapping
Operational
AWS ec2-us-west-1
Operational
EMEA Region
Operational
Account Access
Operational
Alert Delivery
Operational
Alert Log and Access
Operational
API
Operational
Collectors
Operational
Forecasting
Operational
Graphing
Operational
Integrations
Operational
LM Cloud
Operational
LogicModule Repository
Operational
Netflow
Operational
Other
?
Operational
Remote Sessions
Operational
Reporting
Operational
Technical Support
?
Operational
Time Series Data Ingestion and Persistence
Operational
AWS ec2-eu-west-1
Operational
Topology Mapping
Operational
APAC - Sydney
Operational
Account Access
Operational
Alert Delivery
Operational
Alert Log and Access
Operational
API
Operational
Collectors
Operational
Forecasting
Operational
Graphing
Operational
Integrations
Operational
LM Cloud
Operational
LogicModule Repository
Operational
Netflow
Operational
Other
Operational
Remote Sessions
Operational
Reporting
Operational
Technical Support
Operational
Time Series Data Ingestion and Persistence
Operational
AWS ec2-ap-southeast-2
Operational
Topology Mapping
Operational
External Website Check Locations
Operational
Asia - Singapore
Operational
Australia - Sydney
Operational
Europe - Dublin
Operational
US - Oregon
Operational
US - Washington DC
Operational
LogicMonitor Corporate Site (logicmonitor.com)
Operational
Resolved -
This incident has been resolved.
Sep 27, 07:11 CDT
Investigating -
LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
Sep 27, 07:11 CDT
Sep 26, 2022
No incidents reported.
Sep 25, 2022
No incidents reported.
Sep 24, 2022
No incidents reported.
Sep 23, 2022
Unresolved incident: LogicMonitor is investigating impacts to our Remote Sessions components.
Completed -
The scheduled maintenance has been completed.
Sep 22, 23:01 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 20:00 CDT
Scheduled -
LogicMonitor will be performing its normal maintenance on September 22. Customers may see downtime exceeding 5 minutes. Please contact support if you have any questions or concerns. Thank you!
Sep 19, 17:14 CDT
Resolved -
This incident has been resolved.
Sep 22, 14:25 CDT
Investigating -
LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
Sep 21, 19:37 CDT
Resolved -
This incident has been resolved.
Sep 21, 01:21 CDT
Investigating -
LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
Sep 21, 01:20 CDT
Resolved -
This incident has been resolved.
Sep 20, 19:54 CDT
Investigating -
LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
Sep 20, 17:03 CDT
Resolved -
This incident has been resolved.
Sep 20, 12:55 CDT
Investigating -
LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
Sep 20, 12:17 CDT
Resolved -
This incident has been resolved.
Sep 20, 10:51 CDT
Investigating -
LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
Sep 20, 10:23 CDT
Resolved -
This incident has been resolved.
Sep 19, 00:48 CDT
Investigating -
LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
Sep 19, 00:45 CDT
Resolved -
This incident has been resolved.
Sep 16, 03:22 CDT
Investigating -
LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
Sep 16, 02:57 CDT
Resolved -
This incident has been resolved.
Sep 15, 21:38 CDT
Investigating -
LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
Sep 15, 21:26 CDT
Resolved -
This incident has been resolved.
Sep 15, 10:54 CDT
Investigating -
LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
Sep 15, 09:30 CDT
Resolved -
At this time the LogicMonitor operations team has received confirmation from SpamHaus and have verified that all of our IPs have been removed from the blocklist. This issue is declared to be resolved.
Sep 14, 12:19 CDT
Update -
LogicMonitor continues to investigate issues with email delivery for some customers. At this time customers using SpamHaus email filtering may continue to experience intermittent issues.
We are working with SpamHaus for a permanent whitelisting solution, however, we have identified the cause of our continual blacklisting as use of nonexistent/invalid email addresses in escalation chains or report recipients.
Affected customers can take the following steps to mitigate impact to their services:
- Whitelist logicmonitor.com domain
OR
- Whitelist the following SMTP gateway IPs: 69.25.43.123 69.25.43.124 212.118.245.8 212.118.245.9 74.201.65.5 74.201.65.6
Sep 13, 10:06 CDT
Identified -
Our Technical Operations team is currently investigating reports of issues with email delivery. The problem has been isolated to a third-party email client and a temporary fix is in place while we work to deliver a permanent solution. All LogicMonitor services are unaffected.
Sep 12, 11:40 CDT
Resolved -
This incident has been resolved.
Sep 14, 02:29 CDT
Investigating -
LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
Sep 14, 02:24 CDT
Resolved -
This incident has been resolved.
Sep 13, 11:48 CDT
Investigating -
LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
Sep 13, 11:45 CDT
Resolved -
This incident has been resolved.
Sep 13, 04:47 CDT
Investigating -
LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
Sep 13, 04:40 CDT