LogicMonitor
Investigating - Logicmonitor is looking into continued issues with Remote Sessions components. The service is experiencing further stability issues. We are looking into reported issues and assessing potential remediations.

If you encounter any issues please report to our Technical Support team and we will address them as soon as possible.

Sep 23, 2022 - 15:55 CDT
Monitoring - Logicmonitor has applied a change to our Remote Sessions components to alleviate the performance issue we have identified. We are now monitoring the performance and stability of Remote Sessions to confirm no further issues are seen.

If you encounter any issues please report to our Technical Support team and we will address them as soon as possible.

Sep 23, 2022 - 12:27 CDT
Identified - LogicMonitor has uncovered an issue regarding our Remote Sessions components. While the service is currently operating, we have seen some performance issues with respect to its stability. We are aware of these issues and our working towards a permanent solution.

If you are encountering any issues please report to our Technical Support team and we will address them as soon as possible.

Sep 21, 2022 - 15:30 CDT
AMER - EAST Region Operational
Account Access Operational
Alert Delivery Operational
Alert Log and Access Operational
API Operational
Collectors Operational
Forecasting Operational
Graphing Operational
Integrations Operational
LM Cloud Operational
LogicModule Repository Operational
NetFlow Operational
Other Operational
Remote Sessions Operational
Reporting Operational
Technical Support Operational
Time Series Data Ingestion and Persistence Operational
Topology Mapping Operational
AWS ec2-us-east-1 Operational
AMER - WEST Region Operational
Account Access Operational
Alert Delivery Operational
Alert Log and Access Operational
API Operational
Collectors Operational
Forecasting Operational
Graphing Operational
Integrations Operational
LM Cloud Operational
LogicModule Repository Operational
NetFlow Operational
Other Operational
Remote Sessions Operational
Reporting Operational
Technical Support Operational
Time Series Data Ingestion and Persistence Operational
Topology Mapping Operational
AWS ec2-us-west-1 Operational
EMEA Region Operational
Account Access Operational
Alert Delivery Operational
Alert Log and Access Operational
API Operational
Collectors Operational
Forecasting Operational
Graphing Operational
Integrations Operational
LM Cloud Operational
LogicModule Repository Operational
Netflow Operational
Other ? Operational
Remote Sessions Operational
Reporting Operational
Technical Support ? Operational
Time Series Data Ingestion and Persistence Operational
AWS ec2-eu-west-1 Operational
Topology Mapping Operational
APAC - Sydney Operational
Account Access Operational
Alert Delivery Operational
Alert Log and Access Operational
API Operational
Collectors Operational
Forecasting Operational
Graphing Operational
Integrations Operational
LM Cloud Operational
LogicModule Repository Operational
Netflow Operational
Other Operational
Remote Sessions Operational
Reporting Operational
Technical Support Operational
Time Series Data Ingestion and Persistence Operational
AWS ec2-ap-southeast-2 Operational
Topology Mapping Operational
External Website Check Locations Operational
Asia - Singapore Operational
Australia - Sydney Operational
Europe - Dublin Operational
US - Oregon Operational
US - Washington DC Operational
LogicMonitor Corporate Site (logicmonitor.com) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 27, 2022
Resolved - This incident has been resolved.
Sep 27, 07:11 CDT
Investigating - LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
Sep 27, 07:11 CDT
Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

Unresolved incident: LogicMonitor is investigating impacts to our Remote Sessions components.

Sep 22, 2022
Completed - The scheduled maintenance has been completed.
Sep 22, 23:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 20:00 CDT
Scheduled - LogicMonitor will be performing its normal maintenance on September 22. Customers may see downtime exceeding 5 minutes. Please contact support if you have any questions or concerns. Thank you!
Sep 19, 17:14 CDT
Resolved - This incident has been resolved.
Sep 22, 14:25 CDT
Investigating - LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
Sep 21, 19:37 CDT
Sep 21, 2022
Resolved - This incident has been resolved.
Sep 21, 01:21 CDT
Investigating - LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
Sep 21, 01:20 CDT
Sep 20, 2022
Resolved - This incident has been resolved.
Sep 20, 19:54 CDT
Investigating - LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
Sep 20, 17:03 CDT
Resolved - This incident has been resolved.
Sep 20, 12:55 CDT
Investigating - LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
Sep 20, 12:17 CDT
Resolved - This incident has been resolved.
Sep 20, 10:51 CDT
Investigating - LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
Sep 20, 10:23 CDT
Sep 19, 2022
Resolved - This incident has been resolved.
Sep 19, 00:48 CDT
Investigating - LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
Sep 19, 00:45 CDT
Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022
Resolved - This incident has been resolved.
Sep 16, 03:22 CDT
Investigating - LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
Sep 16, 02:57 CDT
Sep 15, 2022
Resolved - This incident has been resolved.
Sep 15, 21:38 CDT
Investigating - LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
Sep 15, 21:26 CDT
Resolved - This incident has been resolved.
Sep 15, 10:54 CDT
Investigating - LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
Sep 15, 09:30 CDT
Sep 14, 2022
Resolved - At this time the LogicMonitor operations team has received confirmation from SpamHaus and have verified that all of our IPs have been removed from the blocklist. This issue is declared to be resolved.
Sep 14, 12:19 CDT
Update - LogicMonitor continues to investigate issues with email delivery for some customers. At this time customers using SpamHaus email filtering may continue to experience intermittent issues.

We are working with SpamHaus for a permanent whitelisting solution, however, we have identified the cause of our continual blacklisting as use of nonexistent/invalid email addresses in escalation chains or report recipients.

Affected customers can take the following steps to mitigate impact to their services:

- Whitelist logicmonitor.com domain

OR

- Whitelist the following SMTP gateway IPs:
69.25.43.123 69.25.43.124
212.118.245.8 212.118.245.9
74.201.65.5 74.201.65.6

Sep 13, 10:06 CDT
Identified - Our Technical Operations team is currently investigating reports of issues with email delivery. The problem has been isolated to a third-party email client and a temporary fix is in place while we work to deliver a permanent solution.
All LogicMonitor services are unaffected.

Sep 12, 11:40 CDT
Resolved - This incident has been resolved.
Sep 14, 02:29 CDT
Investigating - LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
Sep 14, 02:24 CDT
Sep 13, 2022
Resolved - This incident has been resolved.
Sep 13, 11:48 CDT
Investigating - LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
Sep 13, 11:45 CDT
Resolved - This incident has been resolved.
Sep 13, 04:47 CDT
Investigating - LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
Sep 13, 04:40 CDT