LogicMonitor
All Systems Operational
AMER - EAST Region Operational
Account Access Operational
Alert Delivery Operational
Alert Log and Access Operational
API Operational
Collectors Operational
Forecasting Operational
Graphing Operational
Integrations Operational
LM Cloud Operational
LogicModule Repository Operational
NetFlow Operational
Other Operational
Remote Sessions Operational
Reporting Operational
Technical Support Operational
Time Series Data Ingestion and Persistence Operational
Topology Mapping Operational
AWS ec2-us-east-1 Operational
AMER - WEST Region Operational
Account Access Operational
Alert Delivery Operational
Alert Log and Access Operational
API Operational
Collectors Operational
Forecasting Operational
Graphing Operational
Integrations Operational
LM Cloud Operational
LogicModule Repository Operational
NetFlow Operational
Other Operational
Remote Sessions Operational
Reporting Operational
Technical Support Operational
Time Series Data Ingestion and Persistence Operational
Topology Mapping Operational
AWS ec2-us-west-1 Operational
EMEA Region Operational
Account Access Operational
Alert Delivery Operational
Alert Log and Access Operational
API Operational
Collectors Operational
Forecasting Operational
Graphing Operational
Integrations Operational
LM Cloud Operational
LogicModule Repository Operational
Netflow Operational
Other ? Operational
Remote Sessions Operational
Reporting Operational
Technical Support ? Operational
Time Series Data Ingestion and Persistence Operational
AWS ec2-eu-west-1 Operational
Topology Mapping Operational
APAC - Sydney Operational
Account Access Operational
Alert Delivery Operational
Alert Log and Access Operational
API Operational
Collectors Operational
Forecasting Operational
Graphing Operational
Integrations Operational
LM Cloud Operational
LogicModule Repository Operational
Netflow Operational
Other Operational
Remote Sessions Operational
Reporting Operational
Technical Support Operational
Time Series Data Ingestion and Persistence Operational
AWS ec2-ap-southeast-2 Operational
Topology Mapping Operational
External Website Check Locations Operational
Asia - Singapore Operational
Australia - Sydney Operational
Europe - Dublin Operational
US - Oregon Operational
US - Washington DC Operational
LogicMonitor Corporate Site (logicmonitor.com) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 24, 2023

No incidents reported today.

Mar 23, 2023
LogicMonitor is currently investigating impacts to Account Access for a single customer
Resolved - Follow-up actions will be implemented in a future release of LogicMonitor. The affected customer will receive continued updates via their CSM.
Mar 23, 22:29 CDT
Monitoring - We have identified the performance issue and are drafting plans to provide a resolution going forward. We have increased computing resources available for the affected customer to mitigate this issue in the short term. The long-term fix will not be available until a future release of LogicMonitor.
Mar 23, 13:10 CDT
Identified - We have identified an issue with a single customer portal that is experiencing infrequent but periodic disruptions lasting up to one minute. The issue is being escalated internally to backend engineering teams. We do not expect to have another update on this issue for 18 hours.
Mar 22, 15:32 CDT
Investigating - LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
Mar 22, 12:21 CDT
Extended Maintenance Window
Completed - The scheduled maintenance has been completed.
Mar 23, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 18:00 CDT
Scheduled - LogicMonitor will be performing normal maintenance today, 23 March, 2023. Some Customers may see downtime exceeding 5 minutes. Please contact support if you have any questions or concerns. Thank you!
Mar 23, 12:28 CDT
LogicMonitor is currently investigating potential impacts to our Account Access Component(s).
Resolved - This incident has been resolved.
Mar 23, 12:50 CDT
Investigating - LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
Mar 23, 12:34 CDT
LogicMonitor is currently investigating potential impacts to our Account Access Component(s).
Resolved - This incident has been resolved.
Mar 23, 01:00 CDT
Investigating - LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
Mar 23, 00:34 CDT
Mar 22, 2023
LogicMonitor is currently investigating potential impacts to our Alert Delivery, Graphing, Time Series Data Ingestion and Persistence Component(s) for a single customer.
Resolved - We have reverted a change made to a LogSource in the customer's portal and have observed an improvement in Collector performance that indicates we have remediated the incident.
Mar 22, 17:27 CDT
Identified - We have identified an issue with a single customer's portal that is experiencing issues with data collection amongst a subset of their collectors/devices. The issue appears to have only begun recently. We have taken actions to troubleshoot and remediate the issue with our engineering backend teams, and will provide an update if we have not seen improvement in 60 minutes.
Mar 22, 16:56 CDT
Update - We have escalated this issue to our Collector team. We will provide another update in 90 minutes.
Mar 22, 15:34 CDT
Investigating - LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
Mar 22, 14:45 CDT
Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023
Extended Maintenance Window
Completed - The scheduled maintenance has been completed.
Mar 17, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 20:00 CDT
Scheduled - LogicMonitor will be performing Routine Security Patching across our Application Platform during our Maintenance Window today, March 16th.

During the first two hours a subset of customers will experience brief portal outages between 1-5 minutes.

We are extending the maintenance window today to perform additional patching on non-customer facing systems. No downtime or other customer impact is expected after 8pm PT. Please contact support if you have any questions or concerns. Thank you!
Mar 14, 10:15 CDT
Mar 16, 2023
Mar 15, 2023
Reports of Technical Support access issues affecting customers.
Resolved - This incident has been resolved.
Mar 15, 19:37 CDT
Identified - Support availability is limited due to an ongoing service disruption with our chat platform beginning 4:00 PM PST. Customers can expect longer than normal wait times until our service provider has resolved the issue. If you have an urgent request, you can submit a ticket to our support team for follow up via your account or at our support site: https://support.logicmonitor.com/hc/en-us
Mar 15, 18:39 CDT
Mar 14, 2023

No incidents reported.

Mar 13, 2023
LogicMonitor is currently investigating potential impacts to our Account Access Component(s).
Resolved - This incident has been resolved.
Mar 13, 01:47 CDT
Investigating - LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
Mar 13, 01:32 CDT
Mar 12, 2023
LogicMonitor is currently investigating potential impacts to our Account Access, Alert Delivery Component(s).
Resolved - This incident has been resolved.
Mar 12, 07:59 CDT
Investigating - LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
Mar 12, 07:56 CDT
Mar 11, 2023

No incidents reported.

Mar 10, 2023
LogicMonitor is currently investigating potential impacts to our Account Access, Alert Delivery Component(s).
Resolved - This incident has been resolved.
Mar 10, 12:02 CST
Investigating - LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
Mar 10, 11:58 CST
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