LogicMonitor
All Systems Operational
AMER - EAST Region Operational
Account Access Operational
Alert Delivery Operational
Alert Log and Access Operational
API Operational
Collectors Operational
Forecasting Operational
Graphing Operational
Integrations Operational
LM Cloud Operational
LogicModule Repository Operational
NetFlow Operational
Other Operational
Remote Sessions Operational
Reporting Operational
Technical Support Operational
Time Series Data Ingestion and Persistence Operational
Topology Mapping Operational
AWS ec2-us-east-1 Operational
AMER - WEST Region Operational
Account Access Operational
Alert Delivery Operational
Alert Log and Access Operational
API Operational
Collectors Operational
Forecasting Operational
Graphing Operational
Integrations Operational
LM Cloud Operational
LogicModule Repository Operational
NetFlow Operational
Other Operational
Remote Sessions Operational
Reporting Operational
Technical Support Operational
Time Series Data Ingestion and Persistence Operational
Topology Mapping Operational
AWS ec2-us-west-1 Operational
EMEA Region Operational
Account Access Operational
Alert Delivery Operational
Alert Log and Access Operational
API Operational
Collectors Operational
Forecasting Operational
Graphing Operational
Integrations Operational
LM Cloud Operational
LogicModule Repository Operational
Netflow Operational
Other ? Operational
Remote Sessions Operational
Reporting Operational
Technical Support ? Operational
Time Series Data Ingestion and Persistence Operational
AWS ec2-eu-west-1 Operational
Topology Mapping Operational
APAC - Sydney Operational
Account Access Operational
Alert Delivery Operational
Alert Log and Access Operational
API Operational
Collectors Operational
Forecasting Operational
Graphing Operational
Integrations Operational
LM Cloud Operational
LogicModule Repository Operational
Netflow Operational
Other Operational
Remote Sessions Operational
Reporting Operational
Technical Support Operational
Time Series Data Ingestion and Persistence Operational
AWS ec2-ap-southeast-2 Operational
Topology Mapping Operational
External Website Check Locations Operational
Asia - Singapore Operational
Australia - Sydney Operational
Europe - Dublin Operational
US - Oregon Operational
US - Washington DC Operational
LogicMonitor Corporate Site (logicmonitor.com) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Reports of users being unable to claim their LogicMonitor Support Accounts Sep 16, 2024 16:30 - Sep 17, 2024 07:00 CDT
Update on Support Platform Migration
Following our recent migration to the new Support Platform on Saturday, September 14, we discovered that some customers were unable to claim their support accounts through the link provided in the Welcome email.
To address this, our Support Team will be sending a new email with updated links to help affected users easily claim their accounts. This updated email will be sent to any user who has not yet completed their registration by Monday, September 16, at 6 PM CT.
For more details, including a screenshot of the email and the sending domain, please visit our LM Community post.
If you are still experiencing difficulties with account access as a result of the migration, you can email help.customersuccess@logicmonitor.com for assistance.
Thank you for your patience and continued support!
Posted on Sep 16, 2024 - 16:29 CDT
Past Incidents
Sep 17, 2024

No incidents reported today.

Sep 16, 2024

No incidents reported.

Sep 15, 2024

No incidents reported.

Sep 14, 2024
Support Portal Upgrade
Completed - The scheduled maintenance has been completed.
Sep 14, 03:00 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 13, 19:24 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 19:00 CDT
Scheduled - Exciting News: We’re Upgrading Our Customer Support Portal!
To enhance your experience and provide even better support, LogicMonitor will be migrating to a new Customer Support Portal. This upgrade will take place from Friday, September 13th at 5pm PT to Saturday, September 14th at 1am PT.
During this time, all LogicMonitor Product/Portal services will remain unaffected but our Support channels will be temporarily unavailable. If you require urgent assistance or are experiencing a Service Disruption during the maintenance window, please reach out to us at help.customersuccess@logicmonitor.com.
Thank you for your understanding as we work to improve your service experience!
Sep 6, 18:02 CDT
Sep 13, 2024
Sep 12, 2024

No incidents reported.

Sep 11, 2024
LOGICMONITOR SCHEDULED DEPLOYMENT WINDOW
Completed - The scheduled maintenance has been completed.
Sep 11, 22:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 19:30 CDT
Scheduled - LOGICMONITOR SCHEDULED DEPLOYMENT WINDOW

LogicMonitor will be performing Database maintenance during our weekly deployment window on Sept 11th between 7:30pm and 10:30pm

During this maintenance window, LogicMonitor Data Services will experience extended interruptions and will resume normal operations immediately afterwards

If you have questions or concerns please contact customer support via in-portal chat app or by submitting a ticket at the following link.
https://support.logicmonitor.com/hc/en-us/requests/new
Sep 11, 15:29 CDT
Sep 10, 2024
LogicMonitor is currently investigating potential impacts to our Account Access Component(s).
Resolved - This incident has been resolved.
Sep 10, 19:34 CDT
Investigating - LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
Sep 10, 18:15 CDT
Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

Sep 4, 2024

No incidents reported.

Sep 3, 2024

No incidents reported.

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