The underlying issue causing delayed log message processing in the EMEA West region has been addressed. Log delivery and performance have returned to normal levels, and we are continuing to monitor closely to ensure full stability.
Thank you for your patience while we confirmed recovery.
Posted Nov 13, 2025 - 13:25 CST
Identified
We are currently investigating an issue that resulted in a delay of log messages in the EMEA West region due to upstream maintenance performed by one of our infrastructure providers.
While the underlying cause has been identified, some customers may continue to experience intermittent delays or performance degradation in log processing. Our teams are actively working to resolve the residual impact and restore full service performance.
We'll continue to provide updates as progress is made. We appreciate your patience and understanding.
Posted Nov 13, 2025 - 13:08 CST
Investigating
LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.