LogicMonitor is currently investigating potential impacts to our Graphing Component(s).

Incident Report for LogicMonitor

Resolved

This incident has been resolved.
Posted Oct 10, 2025 - 09:18 CDT

Identified

The issue has been identified which is limited to resources used by the particular datasource. Team is further checking on what has caused this but also proposed the workaround to the impacted customer which would help resolve the issue further.
Posted Oct 10, 2025 - 06:55 CDT

Update

We are further investigating the issue related to graphs not loading for small subset of customer in us-east-1 region.
Further internal development teams are checking on the root cause and possible steps that can be taken to mitigate the issue.
We will provide next update in approx 3 hours
Posted Oct 10, 2025 - 03:58 CDT

Investigating

LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
Posted Oct 09, 2025 - 23:46 CDT
This incident affected: AMER - EAST Region (Graphing).
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