LogicMonitor is currently investigating potential impacts to our Graphing Component(s).

Incident Report for LogicMonitor

Resolved

This incident has been resolved.

Posted Oct 06, 2023 - 16:09 CDT

Update

A Hotfix release of LogicMonitor has been produced to resolve the issues with the Custom Graph Dashboard Widgets.

We will be deploying this to all impacted customers today. It will be deployed in batches over the course of two hours between 12:00pm PT and 2:00pm PT. Portal access will be interrupted for two minutes in most cases and up to five minutes for a small subset of customers.

Our normal process is to provide 24-48 hours of advanced notice for portal disruptions per https://www.logicmonitor.com/support/about-logicmonitor/overview/logicmonitor-maintenance-window#deployment. We are making an exception here in order to provide prompt resolution of impact.

Posted Oct 06, 2023 - 12:56 CDT

Update

The LogicMonitor team has identified the probable cause of the Custom Graph Dashboard Widgets issue and has developed a potential fix. We have evaluated the fix in our QA environment and currently automation testing is in-progress, after that will deploy the fix in Production. We will provide another update as soon as we have a change in status.

Posted Oct 06, 2023 - 07:54 CDT

Update

The LogicMonitor team has identified the probable cause of the Custom Graph Dashboard Widgets issue and has developed a potential fix. We are currently evaluating the fix in our QA environment, and will deploy to production after verification. We will provide another update as soon as we have a change in status.

Posted Oct 05, 2023 - 18:51 CDT

Update

The LogicMonitor team continues to work on the Custom Graph Dashboard Widgets fix. We will provide another update in one hour.

Posted Oct 05, 2023 - 16:53 CDT

Identified

The LogicMonitor team has identified the issue with Custom Graph Dashboard Widgets and a fix is in progress. We will provide another update in one hour.

Posted Oct 05, 2023 - 15:56 CDT

Update

The team is continuing to isolate the issue with custom graph dashboard widgets and beginning work toward a resolution. We will provide another update in one hour.

Posted Oct 05, 2023 - 14:21 CDT

Update

We are continuing to investigate this issue.

Posted Oct 05, 2023 - 14:01 CDT

Update

LogicMonitor is investigating an issue with custom graph dashboard widgets displaying an error and failing to load in our AMER - EAST and AMER - WEST Regions. We will provide another update in 30 minutes.

Posted Oct 05, 2023 - 13:43 CDT

Investigating

LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.

Posted Oct 05, 2023 - 13:05 CDT

This incident affected: EMEA Region (Graphing), AMER - EAST Region (Graphing), AMER - WEST Region (Graphing), and APAC - Sydney (Graphing).