Resolved -
The issue affecting chat functionality within the LogicMonitor Support Portal has been fully resolved, and the service is now operating as expected.
Thank you for your patience throughout this process.
Jul 1, 15:15 CDT
Identified -
We have identified a possible root cause of the issue affecting chat functionality within the LogicMonitor Support Portal and are actively working with our vendor to resolve it. We will provide further updates as soon as more information is available. Thank you for your continued patience.
Jun 30, 13:51 CDT
Update -
We are continuing to work with our vendor to resolve the issue affecting chat functionality within the LogicMonitor Support Portal. Investigation is ongoing, and we will provide further updates as soon as more information is available. Thank you for your patience.
Jun 25, 13:00 CDT
Update -
We are still investigating this issue
Jun 20, 00:37 CDT
Investigating -
LogicMonitor is currently investigating an issue affecting chat functionality within the Support Portal. We are working with our vendor to identify the cause and will provide updates as more information becomes available.
Jun 18, 13:23 CDT